Return & Refund Policy

At Watep, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original packaging and in unused condition.
• To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

• We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details.
• We will arrange for a replacement or refund at no additional cost.

Non-Returnable Items

• For hygiene reasons, opened toothbrushes or used items cannot be returned unless defective.

Shipping Returns

• Customers are responsible for return shipping costs unless the item was incorrect or defective.

If you have any questions about our return policy, feel free to contact us at:
📧 [email protected]
📞 +1 (803) 185-8228

Thank you for shopping with Watep!